How to Claim Your Package at CMEC / EMS PhilPost Office in Pasay

I was very happy to win a bid at eBay and really excited to having the items. From day to day, I’ve been keeping track of the packages coming from Hong Kong. For almost a month, the status remain unchanged: Item for Customs Examination. I then received a letter on October 26th stating I should present a copy of the proof of payment for the items to the CMEC Office located in Pasay. In my head, I already thought that I’ll be summoned and then get extorted.

Filipinos are very well aware of the horror stories from the Bureau of Customs. Stories that gone viral in social media – overtaxed items, hidden charges, missing, lost, or opened packages – and the list goes on. I was hoping none of those would happen to me.

A little bit of research…

Here is the process flowchart from the Customs website. The guards are friendly so don’t hesitate to ask them questions and they’ll be happy to assist you.

VERY IMPORTANT TO KNOW
Shipments under P10,000 are tax free so take advantage of that.

Track your package using PhilPost site
https://tracking.phlpost.gov.ph/
https://tnt.phlpost.gov.ph/

If your package remains in the Item for Customs Examination status for weeks, most likely you’ll be summoned to their office.

CMEC / EMS Office Address
Address: Domestic Rd, Pasay City
Phone: (02) 854 4902
Office Hours: 8AM-5PM

How to commute to CMEC / EMS Office?
Ride a bus with the MIA / NAIA signboard and tell the conductor to drop you off at Park ‘N Fly. Go to the PTT Gas Station and walk along the road. Just a few meters from there and you’ll be at the PhilPost Office.

What to bring?
– Two valid IDs
– Your package tracking number/s
– Proof of payment for the package / invoice of the package
– Payment for storage fee (112 pesos per package)

Here is my experience and walk through on how to claim the package 🙂

This is where you’ll drop off, Park ‘N Fly and PTT Gas Station. (Sorry for the bad quality of the photo.)

Walk a few meters from this side and you’ll see PhilPost in a few meters.

Welcome to PHLPost Central Mail Exchange Center.

Ask the guards, they are very nice and will guide you with your concern.

I was instructed by the guard to proceed to the second floor. Here, I presented the tracking number and submitted two valid IDs which they will scan. Afterwards, I was told to proceed at the waiting area while they look for my package in the storage / sorting room.

Here are other people waiting for their names to be called.

The EMS (Express Mail Service) Window.

After a few minutes, my name was called at the CVST MS Office window. My package was opened and checked by the Customs Officer. She was a bit strict but nice as well and asked for the proof of payment. The packages did not exceed P10,000 so I was not taxed. Should your items exceed the threshold, you’ll then be presented with a computation of how much you’ll pay.

I was told to proceed to Window #2 and paid only 224 pesos for two packages. I then returned to the CVST MS Office window and showed the receipt.

Tada! My package was released! Yokatta! :)

Overall, it was a pleasant experience. I was very nervous but then it went well!

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