How to Avail Travel Fund Option for Cebu Pacific Cancelled Flights

Cebu Pacific Air cancels flights due to bad weather condition, aircraft maintenance/servicing and recently due to the Philippine government’s directive to stop flights at NAIA to help minimize the spread of the corona virus (COVID-19)

You can avail of the Travel Fund option which can be used to pay for future flight booking. The travel fund is valid for 180 days or 6 months from the date of creation – plenty of time to score those seat sale. πŸ˜‰

Let me guide you through the process on how to avail the travel fund.

Login to your account at https://www.cebupacificair.com/ and click Manage Booking.

Select the booking you wish to refund and click Manage.

Cebu Pacific Travel Fund

Select Buy Add-ons, Rebook or Cancel for Travel Fund and tick the checkbox for Cancel Flight.

Cebu Pacific Travel Fund

Scroll down to the bottom and hit Continue. A pop-up will appear, just click Continue.

Cebu Pacific Travel Fund

In the next screen, select which flight/s would you like to cancel. Tick the checkbox and hit Continue.

Cebu Pacific Travel Fund

A pop-up will appear stating that changes will be applied to all passengers, click Continue.

Cebu Pacific Travel Fund

You will now see the Cancel Summary screen, click Continue.

Cebu Pacific Travel Fund

It will then be processed and once successful, you will get a confirmation that the booking has been closed and placed in a Travel Fund.

Cebu Pacific Travel Fund

And we’re done! Easy right? πŸ™‚

If you haven’t read yet, here is the terms and conditions for the Travel Fund.

Cebu Pacific Travel Fund

Lastly, you can now use the Travel Fund when you book future flights. πŸ™‚

Cebu Pacific Travel Fund

Hope it helps! πŸ™‚

Step by Step Guide on How to Book a Flight with Cebu Pacific Air

Step by Step Guide on How to Book a Flight with Cebu Pacific Air

I have been seeing a lot of questions on Cebu Pacific’s Facebook page so I thought I’d create a step by step guide with screenshots on how to book a flight with Cebu Pacific Air. πŸ™‚

 

This guide will use the web version, I’ll try to create one for the mobile app as well.

Ready? Let’s go!

First, visit Cebu Pacific Air‘s website.

how to book a flight
If you are not registered yet, do so and sign in.

The first page will ask where would you like to fly – Round-trip, One-way or Multi-City as well as the number of passengers (adult, child, infant) and the promo code (which I haven’t used even once lol)

Btw, on the left side of the page, you will see the ongoing promotions/seat sale. πŸ™‚

how to book a flight
I’ll use round trip as an example so we’ll select which airport we’ll be flying from. (Manila or NAIA is selected as default) as well as the destination which is Tokyo for a solo flight (1 Adult).

how to book a flight
Next, you will be presented with the flight results. Select your preferred date as well as the time. You can also add flight combos with meals and baggage allowance. In this example, I only selected a flight without add-ons (you can add them later if you wish)

how to book a flight

We will now select the returning flight since we selected “Round Trip” on the first page.

how to book a flight
how to book a flight with cebu pacific

Once done selecting both departing and returning flight – review the booking summary which shows the total amount. Scroll down to the bottom and click Continue.

how to book a flight

In the next page, you will have to enter the Guest Information. You can add this information to your Guest List so you can just select from the drop-down the next time you book. In case there are missing information, you will be prompted to fill those.

No need for the passport information as of time of booking, you can add this later when you check-in for your flight.

Check the box that you agree and click Continue.

how to book a flight

The next page will show the add-ons. Baggage, meals, insurance, seat, surf board, equipment and the newly added #CebMoments. By default, the meals, insurance and seat will be selected. Review those and modify the selection as you wish.

You can add those if you prefer but you can change these even 4 hours before your flight. Plenty of time, no worries. πŸ™‚

Click Continue.

how to book a flight

Since we used an international flight in this example, the next page will show the Philippine Travel Tax. You can pay this as well if you prefer but I personally pay this at the airport to avoid the P100 fee.

Tick the checkbox and click Continue.

how to book a flight

The next page will show the booking summary. Review and click the check box if you agree. Click Confirm and Continue.

how to book a flight

Time to pay. Fill in the necessary information. The email provided will be the one to receive the itinerary and receipt.

Below are the Payment Options available. You only need to select one of these.

how to book a flight

The first option is the Credit / Debit Card. Enter all the information as it appears on your card. This will require an OTP (one time password) so check your mobile phone for this.

how to book a flight

The next option is Paypal. My personal choice since I find this faster. You will be asked to sign in thru Paypal and confirm.

how to book a flight
how to book a flight

The next option is the Payment Centers. Using this option will put your booking “on hold”.

You have two options, I would recommend selecting Pay within 24 Hours from the time of Booking so you will have ample time. You can pay your booking thru 711 or SM/Robinson’s Business Centers as well as the other merchants in the screenshot.

Note that some of these merchants have “cut off”. In my experience with Business Centers, they don’t accept payments after 5PM.

how to book a flight

The last option is AliPay. I personally haven’t tried this one but I think it works the same way as PayPal.

how to book a flight

Once you select your mode of payment, click Submit. Your booking will be processed. This can take up to a minute (or longer if there’s heavy traffic on Cebu Pacific’s website)

how to book a flight

I have selected the Payment Center as mode of payment and now I have the booking that is “On Hold”. Take note of the reference number and pay this at any of the partner merchants (711 or Cebuana, etc.)

how to book a flight

Upon settling the amount, you will be receiving the itinerary or ticket that looks like this. The status would be Confirmed and you will have a booking reference number.

That’s it! Congratulations on your successful booking! Happy #CebTravels.

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booking process steps

Cebu Pacific – How to Refund Unaccompanied Minor Handling Fee?

Just 6 hours into our flight to Puerto Princesa, Palawan, it was a last minute decision to bring along my nephew. I knew that the fare would be expensive and I noticed an “additional” fee that was new to me – the Unaccompanied Minor Handling Fee.

According to the Cebu Pacific guideline:

Unaccompanied Minors
Children below 7 years old will not be accepted for carriage.

For flights within the Philippines, children aged 7 to below 12 years old travelling alone may be accepted, only after the Passenger Handling Form is accomplished and submitted upon check-in, and the prescribed Unaccompanied Minor Handling Fee is paid.

We do not accept unaccompanied minors on flights outside the Philippines.

Since we were already booked, my nephew will be booked alone. It will look like he will be traveling alone without having an accompanying adult.

So I tried booking and got a prompt like this:

Unaccompanied Minor Handling Fee 2

I also printed and filled up the Passenger Handling FormΒ in case it will be needed at the airport.

I successfully booked my nephew and got charged the Unaccompanied Minor Handling Fee.
Unaccompanied Minor Handling Fee

Since my nephew will be traveling together with me (his uncle) and my mom (his grandmother), technically, he is not an “unaccompanied minor”. I immediately messaged Cebu Pacific on Facebook Messenger and I was informed that booking a child separately would need to be done directly from Cebu Pacific’s satellite office or at their ticketing office at the airport to avoid being charged of the Unaccompanied Minor Handling Fee. I asked if it can be refunded and luckily, I was informed to immediately proceed to their office at NAIA and request the refund there.

Cebu Pacific Office

At NAIA, I went to Cebu Pacific’s office and explained the situation. I showed the Facebook Messenger conversation so they are aware that the issue has already been coordinated. I was asked for a written letter requesting for refund, two valid IDs which they photocopied as well as filled up Application for Refund form. Kudos to Cebu Pacific’s staff in NAIA, they are so very accommodating and explained the process thoroughly.

Cebu Pacific Application for Refund

We then boarded the flight after requesting for a refund and had an amazing El Nido, Palawan vacation.

Yey! I was able to successfully get a refund! πŸ™‚ It took a month to have the refund credited back to the card used.

cebu pacific refund

Here is a quick explanation why it takes so long according to Cebu Pacific:

Transaction will be reversed to our merchant bank and will be coordinated with your issuing bank hence it will be a bank to bank transaction reason why we cannot give you the definite date for the actual charge back to your account.

Hope this guide helps! πŸ™‚

 

 

 

 

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